Complaints Process

Trafin Ltd has an established client complaints policy and procedure.

At the commencement of any facility with Trafin all clients are allocated a "Client Manager", who is responsible for the day to day management of the client relationship. In the first instance any client complaint should be directed to this individual in writing. If a client wishes to register a complaint to a different member of staff, the complaint should be directed to Trafin's Complaint department at the complaint@trafin.com

Trafin aim to respond to complaints within five working days. If the matter requires further investigation a letter will be sent after five days confirming what action is being taken.

Trafin aim to resolve all complaints within eight weeks. At eight weeks a final letter will be sent explaining Trafin's investigations and conclusions.